![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
what?
*placed an order online
*received an order, but it was not mine -- box was addressed correctly, had the correct pick ticket in it, but none of the items were correct
*attempted to explain situation to an online "live agent" (Yael, if you were not a chatbot, I apologize, but you definitely seemed like a chatbot)
*they want the order back, said I would receive a return label via email, and would ship out my original order (tracking number provided)
*I have not received a return label via email
*the 'reship' confirmation email says I need to return the order within the time specified or be charged full price for all items in the reship
*no time has been specified
*OPTION 1: a return label was not sent, possibly no return is required
*OPTION 2: a return label was issued and has disappeared into the ether
*OPTION 3: neither A nor B, but some secret 3rd option
*received an order, but it was not mine -- box was addressed correctly, had the correct pick ticket in it, but none of the items were correct
*attempted to explain situation to an online "live agent" (Yael, if you were not a chatbot, I apologize, but you definitely seemed like a chatbot)
*they want the order back, said I would receive a return label via email, and would ship out my original order (tracking number provided)
*I have not received a return label via email
*the 'reship' confirmation email says I need to return the order within the time specified or be charged full price for all items in the reship
*no time has been specified
*OPTION 1: a return label was not sent, possibly no return is required
*OPTION 2: a return label was issued and has disappeared into the ether
*OPTION 3: neither A nor B, but some secret 3rd option