workaday Wednesday

Ugh. We had crazy tech issues yesterday. About the only thing that *wasn’t* down was the phones — so of course we got plenty of calls, and then had to tell them things like:

“I can’t actually do that right now, but as soon as our system is working again I’ll enter this information and call you back to confirm.”

One of my favorites was someone who was calling in with a credit card number for someone else. I explained what was going on, and they expressed concern that I was going to write down the credit card number on a piece of paper. Apparently that didn’t seem very secure. And I said, ‘Don’t you have it written on a piece of paper right now?’ I tried to make it sound super tactful, but I don’t think it worked.

Second favorite was when I transferred a call across the room just to find a working internet connection. Good times.

Fingers crossed some new workarounds have been set up for today.

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