marcicat | workaday Wednesday

It’s survey time at work! Several times a year, we send out a survey asking how we’re doing. I’m not entirely sure why, as the answers are always basically the same — numerous variations on “fine,” and then some variation of the following “suggestions” for improvement:

1. when I call with a problem that’s my own fault, I want customer service to pretend that it’s their fault to make me feel better

2. why can’t customer service magically make planes and trucks move faster so my delivery arrives more quickly?

3. when I ask a question, I want customer service to give me the answer I want to hear, even if it is not true

The survey answers always make me feel a simmering sense of rage, so I am mostly just glad I’m not move involved with them. I will sit quietly during the inevitable “make it magical” team meeting that follows survey time, and then we’ll all be able to go back to actually doing our jobs.

Mirrored from The Marci Rating System.