marcicat | workaday links: process improvement!

lannamichaels wrote up a fantastic overview of process improvement projects. I enjoyed every bit of it!

(I especially liked the part about moving things around in a store, because 1) I genuinely loved shelf rearranging when I worked in a retail store, and 2) I quickly learned that customers will ALWAYS complain that you've moved things. Even when you have not moved them. Even when they are in a stationary refrigerator that CANNOT be moved. Ah, the memories.)

Also I was reminded of the excellent xkcd comic about when a metric becomes a target, which is always worth another look.