workaday Wednesday

Workplace Lesson of the Day: Being measurable doesn’t make it meaningful!

My workplace loves metrics. LOVES. Which in some ways is actually super great! It gives some (relatively) objective information about job performance, and can (theoretically) be used to drive training and improvement.

It’s just that the reality of things that CAN be measured don’t always match up to the things that matter.

On a somewhat related note, we found out yesterday that one product will have a name change at the end of the year. It’s a change we asked for months ago when the product launched — at the time, we were told our objections were “being negative” and the name was “definitely staying.”

Well, well, well. How times change. After months of consumer feedback saying EXACTLY what we said, the name is being changed. Almost like we knew what would happen! Can we see the future? Or is it just that we spend all day talking with consumers, and therefore have some TINY IDEA of what they want? JUST ASK US WE CAN TELL YOU.

Mirrored from The Marci Rating System.