marcicat | MARKETPLACE (part 2/?) (Reply)

::fistshake::

Where The Story Stands Now:

Well. When I call THE MARKETPLACE, they can verbally verify that I have a plan. I am enrolled. Which sounds good, right? Except that when I log in online: nothing. And when I call Anthem to verify (and, you know, pay): nothing.

Word To The Wise:

Unless you *absolutely have to,* don’t call Anthem. (Only game in town here in NH, so that’s a wash.) Hold times this morning were ridiculous. Forty minutes waiting for customer service only to be disconnected? No thanks.

And Here’s The Real Kicker:

THE MARKETPLACE agrees that I should be able to do the things I cannot currently do. But when they say everything should be good to go in 72 hours? They mean 72 BUSINESS HOURS. As in, I did all this last Saturday morning, and “no ma’am, it has not yet been 72 business hours.” ARE YOU KIDDING ME? (No, they’re not.)

The Advice I Received:

“Keep waiting.” Not my favorite advice, honestly. Especially since it sounds a lot like, “I don’t want to deal with your problem; call back later and someone else will have to deal with you.”

What I Got Done While I Was On Hold:

Tweaked my resume and cover letter to apply for another job; checked email (all accounts); read and made ones on the voting guide for town voting next Tuesday.

Total Time Spent:

2 hours.

Most Irritating Part:

The way the MARKETPLACE reps say, “Please call back if you have any problems.” I want to say, “I am literally having a problem right now. That’s why I called. Why can you not fix it?”

Mirrored from The Marci Rating System.