a TRAVESTY

Oct. 26th, 2018 05:15 am
marcicat: (duckling)

I went to the grocery store last night, as one does, and I got some swiffer dry cloths, because 1) I had a coupon, and 2) they are A+ for sweeping up after a haircut.

And of course the cleaning supplies aisle in the store is very strongly scented, so when I got a whiff of ‘cleaning aisle smell’ as I loaded groceries into my car, I figured the box of cloths had just absorbed some of it by sheer proximity. When the smell seemed to be stronger when I was unloading, I became suspicious, and inspected the box more carefully.

Alas, I was dismayed to find myself in possession of SCENTED dust wipes. WHY IS THIS EVEN A THING? I genuinely had no idea that such a product existed, or I would have checked much more carefully in the store.

Anyway, I sure have learned me a thing. Never assume that just because there is no logical reason for a thing to be scented, that it won’t be anyway!

Mirrored from The Marci Rating System.

marcicat: (kashmir mountain goat)

I am frequently frustrated (aka I get grumpy at work) by the way people oh-so-casually bridge the chasm between understandable and okay. It usually goes something like this:

Me: ‘I’m upset by this person’s actions.’
Coworker: ‘Would you agree that the feeling that drove those actions is understandable?’
Me: ‘Of course the feeling is understandable, but–‘
Coworker: ‘Well, that’s that, good talk.’

Just because someone’s feelings are understandable doesn’t make their actions okay. I understand people being angry when a product is discontinued, but that doesn’t mean it’s okay to scream at the customer service rep. And I understand why someone might be stressed by job pressure, but that doesn’t make it okay to take it out on their employees.

[And Brooklyn 99 has already provided this lesson in a handy quote! You don’t even have to watch the show (I have never seen it, although I hear good things), because the internet is full of gifsets! Thanks, internet!]

[[PS: Re-reading this, I would just like to be crystal clear that no one has been murdered at my workplace. The quote is about murder, because they’re cops? And I think it can be broadly applied in a conceptual sense, but yeah, no murder.]]

Mirrored from The Marci Rating System.

marcicat: (kashmir mountain goat)

At the end of this week I’ll be trying again to interview my way into a new role at work. We’ll see what happens!

(PS: I am always slightly suspicious when people say they love their jobs. I love my cat. I love my family. I love that feeling of waking up all cozy in the morning on a day when you know you have nothing planned. Work is different. Work is work. I’ve chosen to do my job based on a range of considerations, and in comparison to other currently available alternatives, I am pleased enough with the situation to continue showing up, and to try to transition within the same company rather than leaving.)

(PPS: I feel like the “job as vocation” vibe somewhere along the way got conflated with “you’re not allowed to complain about compensation or working conditions, because that would indicate you’re doing this for some kind of crass commercial reasons rather than the love of the job.” Surprise! I *AM* doing this for crass commercial reasons! Those may not be the only reasons, but they’re definitely a part of it. And I wish we could talk about that as a component of work, and I don’t understand why I have to pretend that I’ve had an immense passion for spreadsheets ever since I was five to be considered for a job.)

Mirrored from The Marci Rating System.

marcicat: (pacman stealth)

Nothing I like more than risking my life on snow-covered roads so I can get yelled at by strangers on the telephone!

Wait, no. Swap out ‘more’ for ‘less’ and it would be a more accurate statement.

On a somewhat related note, here’s an exchange I’ve had multiple times that continues to baffle me:

Caller: “So I can take this without food?”
Me: “Yes.”
Caller: “But if I wanted to take it with food, can I do that?”
Me: “Yes.”
Caller: “Would a few crackers be enough?”
Me: “…Yes.”

Zero crackers would be enough! Therefore, logically speaking, any number of crackers greater than zero would *also* be enough!

Mirrored from The Marci Rating System.

marcicat: (sky circles)

I have So Many Feelings about commission-based pay for salespeople. None of which are politically expedient to share at work. So I’m summarizing the rant here so I can stop thinking about it.

Unpopular opinion time! (Note: these are based on how things are set up in my current work situation. I understand that commissions and commission-based pay can be set up in a variety of ways, and that it may work better in some situations than others. I’m not saying I could never be convinced, but I certainly haven’t been yet.)

1. Commission-based pay puts self-interest at odds with the the best interests of employees as a group. Arguably worse, it puts self-interest at odds with the best interests of the customer.

2. CBP creates unnecessary divisions between those who receive it and those who do not in an organization, reducing cooperation and workplace morale. The rallying cry of “we’re all in this together” can’t hold up against the reality of commissions proving it to be a lie.

3. CBP falsely treats salespeople as acting independent of the support system of the rest of the organization.

4. If executives think commissions motivate employee performance, what is it that they think is motivating their non-commissioned employees?

Mirrored from The Marci Rating System.

marcicat: boy dreaming a tiger dreaming a boy (tiger dreaming)

New person at work today! Should be exciting! Also terrifying, because I am scared of change and also people.

And since we have once again reached that time of year when everyone at work starts to panic about how close we are to the fourth quarter, here is my report card for the company:

#1 Thing My Workplace is Great At:

collecting data

#1 Thing My Workplace Could Improve At:

actually reading that data, or reading the emails summarizing the data, or really just asking anyone who gathered the data what it says

STRETCH GOAL

making decisions that incorporate the analysis of the data

Mirrored from The Marci Rating System.

marcicat: (heart dino)

Training a temp this week, and it’s sort of awful. (Not the temp themselves! They are great!) But we’ve never really had a temp doing this before, and everyone is in that weird situation of being all, ‘Welcome! We’re so glad to have you here! Temporarily!’

It seems immensely wrong that this person is being asked to do everything the rest of the team does, but with no benefits, no overtime, virtually no training, and — oh yeah, as soon as we hire the “real” new person, the temp will be finished, but no guarantee of how many weeks that will be.

Someone from “upstairs” (aka the fancy salaried employees) told me, ‘Well, they’re looking for work through a temp agency, that’s what they get.’

I’m pretty sure only the fact that I wavered for a second between bursting into tears and saying something laced with obscenities — and therefore had that second to take a breath and tell myself to walk away — saved me from a meeting with HR.

Mirrored from The Marci Rating System.

marcicat: (cat in the green)

Note to self: However long it’s been since your last scheduled vacation day, it has been Too Long.

Note to Comcast: Pls stop mucking around with my internet connection.

On the positive side, work googling so far this week has educated me on such gems as the origin of the Annoyed Picard meme and the history of domesticated cows.

Mirrored from The Marci Rating System.

marcicat: (owl heart)

Ah, work. I’m taking a vacation day tomorrow, so I’m feeling unusually mellow about work drama today. It is what it is.

(Also, we found out yesterday that the CEO is going to be “job shadowing” someone on the team for two hours in June, and it’s not going to be me, so — celebration time!)

Mirrored from The Marci Rating System.

marcicat: (iriomote_cat_warning)

Quick tips from me about what to do (and what not to do) when a product you like has been discontinued.

YES FINE THESE THINGS ARE GOOD
1. contact the manufacturer to confirm that the product is actually discontinued

2. ask if there is a way you can request it be brought back

3. ask if there is a suggested replacement product

NO PLEASE NOT THESE THEY ARE NOT HELPFUL
1. ask if there is any more of the product available (there is not)

2. offer business advice to the service rep that you think would have made the product more popular

3. act as if threatening to take your business elsewhere is some kind of cheat code to open up a previously unmentioned stash of leftover product

CONSIDER THIS
1. the product is gone

2. there is no one person who capriciously decided to discontinue your specific favorite product; those decisions are made by committees months (or even years) before the last product is shipped

3. the product is still gone

4. sometimes bad things happen to good products

5. the product is, astonishingly, still gone

Mirrored from The Marci Rating System.

marcicat: (life changing business card)

Right, so, annual performance reviews. For whatever reason, my workplace does these in February. Except this year, when they’ve been delayed. All that really matters to me is that this delay means any potential pay increase won’t kick in until March. (Not cool, workplace. Not cool.)

The worst part, though is that we’re being fed a line about ‘these are so important to us, we want to make sure we have enough time to come up with thoughtful comments so we’re all improving.’

No. Either somebody important in the approval process is taking a vacation at a crucial time, or the company’s trying to save money by gradually pushing back the date, but there’s no way it’s because they want to provide us with more insightful feedback on our work performance.

Performance reviews are pretty much just like how Riker made them look in Star Trek — you put them off till the last minute, then slog through them all at once with as much copy/paste from the previous year as you can get away with. So it has always been, and so it always will be; that is the reality of management.

What workplaces consistently delude themselves on is the idea that they are fooling anyone. But work history isn’t linear — half my current team of minion-level coworkers were management in other jobs. There is no fooling us about performance reviews.

In the words of Nick Fury, “It’s stuff like this that gives me trust issues.”

Mirrored from The Marci Rating System.

marcicat: (pacman stealth)

Look, I get it, kind of. People have questions about their health, and what they can do to maintain and/or improve it. They want to ask someone about it. Maybe their doctor doesn’t specialize in nutrition, or they don’t have a doctor, or they live on the moon with no access to the internet. Whatever the reason, they find themselves calling a customer service number for assistance.

Is this product safe? Yes. Is it safe for you? I don’t know. Does this product work? Yes. Will it work for you? I don’t know.

Is there anyone else here who would know? No. How can we call ourselves a customer service department? Because we’re customer service for a product company, and we’re experts in the products, not in your individual health needs and concerns.

(Honestly, thank goodness it’s over the phone and not in person, so at least we can message each other encouragement during difficult calls.)

Mirrored from The Marci Rating System.

marcicat: (owl forward march)

Only Wednesday, huh? My boss is away on vacation all week, and we’ve been short-handed in addition to that. Yesterday, my boss’ boss emerged from the office to proclaim that we are all “doing awesome.”

I can only guess that this proclamation was based on a lack of crying and fistfights, because it was definitely not based on whether or not we have been keeping up with our ever-increasing workload. (Spoiler alert: we have not.)

Mirrored from The Marci Rating System.

marcicat: (owl heart)

TEAM BUILDING IS ONCE AGAIN UPON US!

Yes, that’s right. After a reprieve in the third quarter, there’s been a push to hold a team building event in October. There was much debate. Fighting words, passive aggressive posturing, all that stuff. The final word is: we’re going to a bar. I mean, it’s a restaurant, but in that way that it’s sort of more a bar that serves food? And we’re going on October 30th. (Halloween? WHY?)

I’m not entirely sure how watching my coworkers drink will improve team cohesion (certainly involving alcohol never did anything good for my last group of coworkers), but I have agreed to go in the spirit of team building.

(I always feel like going to these things is probably good for my workplace karma, but I’m not sure. Maybe I should just embrace being the crazy cat lady who never attends team building events?)

Mirrored from The Marci Rating System.

work notes

Sep. 27th, 2014 08:12 am
marcicat: (pacman stealth)

My current workplace is moving — not the whole company, just one group of us, so we’ll all end up closer together.

(In ridiculous news, apparently this was sort of supposed to be kept on the down low? Not from us, but from people calling in. Probably they should have told us that BEFORE the final day of packing.)

Anyway, there was a packing plan. It was pretty well thought out; I was impressed. As anyone who’s ever moved anywhere can guess, this plan was completely obliterated by reality. We arrived to work yesterday to find movers already there. At one point there was talk of dismantling our cubicles *while we were still supposed to be taking calls.* (Thankfully, saner heads prevailed and this did not happen.)

Basically: CHAOS.

(And a special note to anyone considering moving an office. It is Not Cool to pack up the coffee maker, water dispensers, and all kitchen utensils at 9:00 in the morning, and then expect people to work until 6 in the evening without any of those things. At least not without warning them ahead of time.)

Mirrored from The Marci Rating System.

marcicat: (hug it out)

Most common descriptions used to when talking about today:

1. fine
2. okay
3. not as bad as I thought it would be
4. except I lost my lip balm
5. that was bad
6. and I kind of wish I could be a rich hermit, because that sounds nice
7. but mostly fine

Mirrored from The Marci Rating System.

marcicat: (tron y/n)

Amazon states that my new earbuds have been delivered. There’s a green circle with a check in it.

I beg to differ, Amazon. Your definition of “delivered” and mine are clearly not the same. Because, you see, no earbuds are yet in my possession, and therefore, the package has not been delivered.

Mirrored from The Marci Rating System.

okay, wow

Apr. 3rd, 2014 06:48 pm
marcicat: (santa hat cat)

Lesson of the day: training someone to do your job is approximately a million times harder than doing it yourself.

I now understand why so many managers and assistant managers have approached their final two weeks with a firm ‘not my problem anymore’ attitude. It’s possible that’s the only way to stay sane.

Mirrored from The Marci Rating System.

marcicat: drama llama (drama llama)

::fistshake::

Where The Story Stands Now:

Well. When I call THE MARKETPLACE, they can verbally verify that I have a plan. I am enrolled. Which sounds good, right? Except that when I log in online: nothing. And when I call Anthem to verify (and, you know, pay): nothing.

Word To The Wise:

Unless you *absolutely have to,* don’t call Anthem. (Only game in town here in NH, so that’s a wash.) Hold times this morning were ridiculous. Forty minutes waiting for customer service only to be disconnected? No thanks.

And Here’s The Real Kicker:

THE MARKETPLACE agrees that I should be able to do the things I cannot currently do. But when they say everything should be good to go in 72 hours? They mean 72 BUSINESS HOURS. As in, I did all this last Saturday morning, and “no ma’am, it has not yet been 72 business hours.” ARE YOU KIDDING ME? (No, they’re not.)

The Advice I Received:

“Keep waiting.” Not my favorite advice, honestly. Especially since it sounds a lot like, “I don’t want to deal with your problem; call back later and someone else will have to deal with you.”

What I Got Done While I Was On Hold:

Tweaked my resume and cover letter to apply for another job; checked email (all accounts); read and made ones on the voting guide for town voting next Tuesday.

Total Time Spent:

2 hours.

Most Irritating Part:

The way the MARKETPLACE reps say, “Please call back if you have any problems.” I want to say, “I am literally having a problem right now. That’s why I called. Why can you not fix it?”

Mirrored from The Marci Rating System.

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