marcicat | in the category of ‘I can’t believe I’m paying for this’

(alternately, ‘I can’t believe they call this a service’)

So, insurance. I’m supposed to get a paper bill every month, which generally works okay. Mostly okay, I guess. Anyway, here’s how 2011′s billing has gone so far.

December: Everything seems fine. Receive normal bill for January, for normal amount. Pay bill.

January: Receive February’s bill indicating that I overpaid in January; ‘credit’ is applied to February bill. Am confused, as there seemed to be no reason for my payment to change. Pay bill anyway. Hey, who am I to argue with fifteen dollars less per bill?

February: Receive no bill for March. Call company. ‘WTF?’ I say. ‘My bill is due 3/1 and I have not received it.’ Company says, ‘Oops. Yeah, sorry about that. We didn’t send any of the March bills. Bit of a problem with the system. Normal bill will be mailed soon along with letter of explanation.’

::March arrives::

A letter of explanation comes in the mail. ‘Hey,’ it says. ‘We accidentally under-billed you for January and February. To be made up in March’s bill.’ This seems to explain the sudden lower payment. Okay, whatever. Still no bill.

::days pass::

A *new* letter arrives in the mail. ‘As a valued customer, your payment has been adjusted to this new lower amount.’ (Oh look, it’s the same amount the charged me in January and February, that they just sent me a letter saying was wrong!)

STILL NO BILL. I FEEL LIKE I NEED MENTAL HEALTH SERVICES NOW JUST TO DEAL WITH THIS. WHAT IS WRONG WITH THIS COMPANY?

It should *not* be this hard to give someone money.

Mirrored from The Marci Rating System.